Please view the full terms and conditions for all ticketed events at SOPO below.

When purchasing tickets patrons agree to provide their contact details, including name, mobile phone number, email or residential address; as well as the name and phone number or residential address of accompanying ticket holders. These contact details will be kept at the venue for 56 days from the day of performance.

Refunds or exchange of tickets will be available to any patron who is required to self isolate (due to being a confirmed case or a close contact of a confirmed case) and the event falls within the isolation period – sufficient evidence is required prior to any refund request.

Booking fees are non refundable. 

In the event a show is rescheduled, all existing tickets will be transferred to the new date. If unable to attend ticket holders will have 30 days to request a refund in writing. 

Seating will be allocated by the venue based on the size of the group, time of booking and venue configuration, to allow compliance with current physical distancing requirements.

Disclaimer: Patrons acknowledge the while the venue has take all reasonable health and safety precautions to keep the audience, staff and performers safe, patrons enter the venue at their own risk without recourse to claim against the venue regarding health outcomes.